Blog

Anything that prompts the client to say that ‘things are better’ needs to be identified as verification of change, and anything that is new or different or more effective that the client reports needs to be encouraged or amplified.

If you want to get from point A to point B, but know no details of the terrain in between, the best thing to do is to assume that you can go from A to B by following a straight line.

It is, of course, easier to develop a solution to a "normal difficulty" than it is to develop a solution to a "very pathological problem that has roots deep in my infancy".